Perfect Waxing – Cancellation Policy

We appreciate your support and value your time, so we hope you understand that “no-shows” or last-minute cancellations significantly impact our salon and our staff’s earnings.

By becoming a client of Perfect Waxing, you agree to adhere to our Cancellation Policy and Terms of Business. Please note that prices are accurate at the time of publication and may change without notice. We aim to respond to email inquiries within 24 hours whenever possible.

If you are running late, we may need to shorten to minimize inconvenience to other clients. If you arrive more than 10 minutes late, we may be unable to complete your service, and the full cost will be charged.

For appointments lasting 15 minutes or less, please ensure you arrive on time; otherwise, this will be considered a no-show.

Terms Applicable to All Appointments

All bookings require card details at the time of reservation, securely stored in your file via STRIPE for current and future appointments. This ensures our dedicated time for you during your appointment, which is only confirmed once the booking fee or card details have been received.

Regardless of the reason (e.g., work, medical issues, unexpected events), a minimum of 24 hours’ notice is required for appointment cancellations or changes. Failing this, late cancellation fees, as outlined below, will apply.

If we receive less than 24 hours’ notice, we will attempt to fill your appointment slot with another client. If successful, your booking fee will be refunded or applied to a future appointment. However, if we are unable to fill the slot, a charge of 100% of the treatment’s full value will apply.

If you do not attend your appointment, arrive too late for the service to be carried out, or repeatedly breach our cancellation policy, we reserve the right to refuse future bookings at our discretion. The treatment(s) will be charged in full. In this event, you authorize Perfect Waxing to charge the card saved on file. If any part of a booking is canceled or changed upon arrival, the full cost of the originally booked treatments will remain due.

Appointments as part of a course, if missed or canceled late, will automatically be deducted from course records.

Our salon’s working hours are Monday–Friday, 10:00 AM–6 PM. Inquiries sent outside of these hours will be addressed the next business day.

For appointments made within a 24-hour period, cancellations should be made at least 4 hours prior to the scheduled time. Failure to do so will result in a 50% charge of the reserved service amount.

How to Cancel or Change Your Appointment

Cancellations must be made in writing,  either by text (07411068541) or by email (andreea@perfectwaxing.uk).

We confirm appointments at least 24 hours in advance via call/text or email. If we cannot reach you, please remember that it remains your responsibility to note your appointment details to avoid missed appointments and associated fees.

To cancel or amend Monday appointments, please notify the salon by Friday at 6 PM. Outside working hours, the business phone is not monitored.

Client Record Information

You agree to keep your personal information updated with the salon, including your full contact details, so we can reach you if any changes affect your appointments. Where possible, please provide both a landline and mobile number.

Before-and-after photographs are optional and will only be taken with your consent. If you do not wish photographs to be used for marketing or social media purposes, please notify us in writing.

A consultation form is mandatory for all clients; no treatment will be performed without it. Please notify us if there are any health changes or if you begin new medications.

Perfect Waxing reserves the right to refuse, postpone, modify, or discontinue treatment where sufficient information has not been provided to allow a professional assessment of treatment suitability or safety.

If you experience or report any reaction, adverse skin response, or concern following a treatment, you must notify Perfect Waxing as soon as reasonably possible and provide clear photographs of the affected area upon request.

Photographs may be required to assess the condition of the skin, determine whether future treatment can safely proceed, investigate concerns, comply with insurance requirements, and maintain accurate treatment records.

Any photographs provided may form part of your confidential treatment record and may be retained in accordance with our insurance, legal, and record-keeping obligations.

Failure to provide information reasonably required for assessment may result in treatment being declined, appointments being cancelled, or future bookings being refused.

We reserve the right to end our service relationship if critical information that could affect your treatment is not disclosed.

Consultation Forms & Client Responsibilities

Clients are responsible for providing accurate, complete, and up-to-date information regarding their medical history, medications, skin conditions, allergies, previous treatments, and any adverse reactions or concerns relevant to the treatment being booked.

Clients should notify Perfect Waxing of any concerns, adverse reactions, unexpected skin responses, or treatment-related issues as soon as possible and, where reasonably practicable, within 48 hours of the treatment being carried out. Prompt notification allows us to assess the situation appropriately, provide aftercare advice where necessary, and maintain accurate treatment records.

Where necessary, clients may be asked to provide photographs of the affected area to assist with assessment, aftercare recommendations, treatment planning, and record keeping.

Failure to provide relevant information before treatment or to notify the salon of concerns within a reasonable timeframe may limit our ability to properly assess the circumstances and provide appropriate assistance.

Payments

All prices include VAT (where applicable) at the current rates and are accurate at the time of booking. The total cost of your booking or product is displayed on our website.

You confirm that the credit or debit card used is your own. Our system captures card details securely through Stripe to reserve your waxing appointment. We do not require prepayments or deposits unless otherwise notified due to non-compliance with these terms. Payment options are flexible (card or bank transfer) on the day of your appointment.

Payment should be made before you leave the Perfect Waxing premises.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer.

We have a strict 24-hour cancellation policy. If you fail to cancel within this period or do not arrive at the scheduled time, you authorize Perfect Waxing to charge the full amount of the missed appointment to the credit or debit card on file. Appointments not attended or canceled/rescheduled with insufficient notice are considered “missed.”

If a client has an outstanding balance or refuses payment, we reserve the right to pursue legal action and will suspend any future services until the balance is fully resolved.

Rebooked Appointments

Please note that any appointments rebooked or initiated by the therapist on behalf of the client are subject to the same terms and conditions outlined above, regardless of whether they were internally rebooked by us at the client’s request.

Additional info

All waxing services offered are listed on our website. Any requests for additional, non-listed services, including ‘extras,’ offers, or inappropriate/sexual requests, will be considered harassment and reported to the police.

Questions, comments and requests regarding Terms and Conditions are welcomed, please contact us.